When you are ready to order, there are a few basic things you’ll need to know. Although, final details vary by region, here is some important information:
Plant order minimums vary both by product and by region but generally range from 500 – 1,728 plants. In some instances, minimum orders can be met with a combination of product sizes. The Sales & Grower Support Representative for your region can provide full details on order minimums.
You should receive an order acknowledgement along with a copy of Fall Creek® Terms & Conditions by email once we receive an order. A deposit will be due within 30 days. Upon receive of your order acknowledgement, please carefully review all details such as ship date, variety, quantities, product types, and size, along with Fall Creek® Terms & Conditions. Immediately notify our sales team of any discrepancies, changes or questions you may have.
All orders must be paid in full prior to delivery unless previous credit arrangements have been made in advance.
Freight, packing materials, and refrigerated storage, when warranted, are charged at cost. We can help arrange shipment of your order via common carrier, LTL or other available options. Loading and receiving hours vary by each of our nursery locations. Please visit our Carrier & Broker Information page for details. Plants become the property of the purchaser when they are picked up by the carrier. We are not responsible for loss, damage, or delay in transit.
Our customers’ satisfaction is very important to all of us at Fall Creek®. If you have any questions or need order assistance, please call the Sales & Grower Support Representative for your region.